Perancangan dan Pengukuran Kinerja Program Inisiatif Perspektif Proses Bisnis Internal

Abstract

This paper discusses the design and performance measurement initiative internal business process perspective balanced scorecard, a case study at CV. Fateha Compunet, a company engaged in the trade of computers and official equipments. Research carried out by identifying a problem with the method of observation, formulating business process problems that lead to complaints, collecting primary data and secondary data such as key performance indicators and other supporting data. Survey methods used in the study is the importance analysis. In this technique, the respondents were asked to rank various attributes of a sub program initiative is based on the degree of importance of each of these attributes. The results showed that based on the monitoring and evaluation of programs key performance indicator value initiatives classified as well so that the target company would potentially be achieved. Keywords. balanced scorecard, key performance indicator, performance measurement, initiative program, business process. Abstrak. Artikel ini membahas tentang perancangan dan pengukuran kinerja program inisiatif perspektif proses bisnis internal balanced scorecard, studi kasus di CV. Fateha Compunet, sebuah perusahaan yang bergerak di bidang perdagangan komputer dan mesin kantor. Penelitian dilakukan dengan mengidentifikasi masalah dengan metode observasi, merumuskan masalah proses bisnis yang menimbulkan keluhan, mengumpulkan data primer dan data skunder seperti key performance indicator serta data-data pendukung lainnya. Metode survei yang digunakan dalam penelitian adalah importance analysis. Dalam teknik ini, responden diminta untuk meranking berbagai atribut dari sub program inisiatif berdasarkan derajat pentingnya setiap atribut tersebut. Hasil penelitian menunjukkan bahwa berdasarkan monitoring dan evaluasi program-program inisiatif nilai key performance indicator berklasifikasi baik sehingga target perusahaan berpotensi akan tercapai. Kata kunci. balanced scorecard, key performance indicator, pengukuran kinerja, program inisiatif, proses bisnis.