ANALISIS MUTASI, KOMPENSASI DAN PENGEMBANGAN KARIR TERHADAP TURNOVER INTENTION PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA DIREKTORAT JENDERAL BEA DAN CUKAI

Abstract

The Directorate General of Customs and Excise (DJBC) is a part of the Ministry of Finance of The Republic of Indonesia which has substantial human resources. Based on data as of 1 December 2022, the number of DGCE employees reached 16,149 people and were spread across 20 regional offices and 3 main service offices throughout the territory of the Republic of Indonesia. Based on employee profiling data conducted in March 2023, 72% of these employees are employees who have home bases in Java. By considering various aspects DGCE carries out job rotation process and career development for these employees. This study aims to analyze the effect of job rotation, compensastion and career development on turnover intention with job satisfaction as an intervening variable at the Directorate General of Customs and Excise. This research is based on several previous studies which show that job satisfaction can influence the relationship between job rotation, career development, and turnover intention. The research method used is quantitative research using a survey (questionnaire) as a data collection instrument. Respondents in this study were employees at the Directorate General of Customs and Excise who were spread throughout the territory of the Republic of Indonesia with positions from general inspector to supervisor and functionally equivalent. The research sample was taken using the slovin formula with a total of 3.813 respondents. The collected data will be analyzed using the validity test, reliability test, and sobel test. The results of this study are expected to provide an overview of the effect of job rotation and career development on turnover intention with job satisfaction as an intervening variable at the Directorate General of Customs and Excise.