Factors Effecting Employee Turnover: A Study to Understand Organizational Retention Strategies

Abstract

The resignation or leaving of employees, whether better or lower performing, created gaps causing understaffing, deterioration of service quality and further overburdening of remaining employees. This research basically aims at exploring and investigating the impact of factors including career growth opportunities, workplace environment, managerial support, rewards & recognition system, and work-life balance on ‘turnover intention’ specifically, it will deal with job satisfaction factors such as general working conditions, general working conditions, pay and promotion, work relationships, use of skills and abilities and work activities in relation to job satisfaction and employee turnover. To achieve the research objective, this study utilized the descriptive research design that employed mainly the survey questionnaires to gather information. Key findings revealed a positive significant correlation between the following factors on job satisfaction: pay and promotion, work relationships and the use of skills and abilities positively correlated to employee job satisfaction.