Analytical Models for Delivery Performance of a Supplier or a Service Provider

Abstract

Delivery performance has evolved as an important metric in total quality management of an organization accredited with Lean Six Sigma and Capability Maturity Model (CMM) levels. Two analytical models are used to compute the delivery performance of an organization. One is deterministic and based on the number of days taken for the delivery and other is probabilistic and based on various stages of the product development which follow exponential distribution. For the second one cost effective analysis is made. This kind of analysis is very useful in the customer selection and appraisal of employee’s performance.