Data-Driven Decisions in Smart Cities: A Digital Transformation Case Study

Abstract

The relationship between big data analytics (BDA) and smart cities (SCs) has been addressed in several articles. However, few articles have investigated the influence of exploiting BDA in data-driven decision-making from an empirical perspective in a case study context. Accordingly, we aim to tackle this scarcity of case-study research addressing the interrelationships between SCs, BDA, and decision-making. Filling this gap will shed light on the challenges and design principles that should be considered in designing a BDA artifact in the domain of smart cities. We analyze a case study of a digital transformation project in Egypt. Results show a tangible positive effect of utilizing data analytics in support of the decision-making process.