Reingeniería del proceso de becas en una Institución de Educación Superior apoyado mediante una metodología de análisis y diseño de procesos

Abstract

This article describes the proposal for the redesign of the current scholarship process for the Center of Research and Higher Education of Ensenada Baja California (CICESE), which consists of a couple of main subprocess that were automated through two information systems; one in the Portal of Administrative Systems and the other in the Integrated System of the Postgraduate Studies Directorate. In the first, the scholarship application is registered or scholarship cancellation is requested, in the second, the management of scholarship is conducted. These systems were implemented 20 years ago, under the web and desktop platform modality respectively. Based on current needs and obsolescence of the used technology, incidents occur in most of its tasks, causing a bad user experience in the use of the systems, as well as critical bottlenecks have been detected, delay times that reduce efficiency throughout the process. This article describes the proposal for the redesign of the new scholarship process using the process analysis methodology (PADM). This to propose improvements in their tasks, supported by the implementation of a unique and integrated web system.