Management of issue and public trust using information technology

Abstract

In the era of public information disclosure, the need for public relations performance that is fast and transparent is needed in all sectors of the company, including the scope of the Provincial Government of Nusa Tenggara. The role and function of human resources and public relations institutions of the NTB provincial government have become strategic in the context of fulfilling educational information. The purpose of this study is to manage issues and public trust using information technology in West Nusa Tenggara. Management of the issue is carried out using a management mechanism called Media Control and Cooperation (MCC) and 2 (three) applications based on artificial intelligence, namely: Data & Public Information Services (DPIS) and Government Social Media Handling (GSMH). Based on studies that have been done, it can be informed that overall PRCC NTB Public Relations succeeded in gathering valid issues 22 to 24 or 91 percent.