Co-design practice in a smart city context through the gamification approach: A survey about the most suitable applications

Abstract

In a “smart” city context, citizens’ participation allows to create public services and products meeting the real people’s needs. In this regard, the co-design process is a useful practice for encouraging city users to co-create new effective solutions. However, it is fundamental to renovate methodologies and tools for citizens’ engagement. In this paper, we argue that the gamification approach could increase the willingness of city users in getting involved in Public Administration (PA) decision-making processes and in co-design practices. Assuming that, we present the main findings of a survey conducted to investigate city users’ behaviours and needs on gamification and co-design issues. These findings will be useful to identify the most suitable applications combining these two practices.