The influencing factors of high driver turnover in Johor Bahru trucking industry

Abstract

In this modern era, truck driver turnover still remains a challenging issue in the trucking business of Malaysia for a very long time now. Not only does it result in an increase in cost and service disturbances, it also has a severe impact on the sustainability of trucking firms in the market. In an effort to control high driver turnover, trucking firms have tried to execute different driver recruitment and retention procedures that include salary increases, rewards and easy-going schedules. With reference to this challenging scenario in Malaysia, this paper seeks to investigate the influencing factors that lead to truck driver shortage in the field of haulage. Besides that, this paper investigates on the factors that can encourage truck drivers in remaining with their job. In order for the paper to reach its objectives, survey questionnaires were distributed to truck drivers throughout the district of Johor Bahru to attain relevant data. The researcher expects that there are many more reasons as to why truck drivers decide to quite their job and more effective strategies should be studied and implemented in order to retain these worthy and qualified drivers from leaving the company. Retaining qualified as well as well-disciplined truck drivers is basically the ultimate goal of all haulage firms as this would save a lot of incurred expenses especially when recruiting new drivers.