PDCA Cycle - Tool for Improvement of the Business Processes – Case Study

Abstract

The goal of this paper is to find suitable solutions for process optimization using PDCA methodology and quality management tools. It was realized in the company that is oriented on the assembly of key sets, locks and handles. It analyzes chosen assembly processes, their critical points and identifies root causes of problems that might occur during assembly. For this purpose, different quality methods and tools are used. In this paper there are also defined the corrective actions to avoid recurrence of identified problems, implementation of these actions in production process and its standardization.