How to map employees’ competencies for more innovative higher education institutions? The case of a brazilian interdisciplinary university

Abstract

A large portion of an innovative organization relies on its human resources. In other words, organizational success depends on the value added by its collaborators [1]. Considering Higher Education Institutions (HEI) is not different. In order to achieve its three contemporary missions-teaching, research, and social and market-oriented and knowledge transfer activities-HEIs need to increase emphasis on the development of back office employees management competencies. Therefore, this study aimed to identify the management competencies considered necessary for HEI to function effectively within the higher education context. In order to understand this phenomenon, we have mapped the competencies of a Brazilian federal higher education institution. As a result, we have proposed a framework that can map HEI core competencies.