Development of Business Intelligence success evaluation framework

Abstract

The present study proposes a new theoretical framework for examining relationship between Business Intelligence (BI) Capabilities and Business Intelligence (BI) Success from the positions of Information System Success theory. A lot of attention was paid to the quality issues of BI Capabilities due to the theoretical background of IS Success Theory, especially De Lone and McLean IS Success model. Most of the hypothesized relationships were confirmed. The results of the present research suggest that BI Capabilities in the context of proposed framework are critically important to BI Success. Organizations, exploiting BI systems, should pay attention to the implementation of the abovementioned BI Capabilities. Another important notion is that the difference in the quality of these BI Capabilities may explain the success and failure of the BI implementation projects. These results are consistent with the previous research in the academic field. This study is relevant to both researchers and practitioners. This study proposes to extend current research in BI and provide a parsimonious and intuitive model for explaining the relationship between BI success and BI capabilities based on the previous research in the field of Information System (IS) Success. © 2013 Asian Network for Scientific Information.