Strategic and operational factors' influence on the management of building maintenance operation processes in sports and leisure facilities, Hong Kong

Abstract

The main objective of this paper is to examine strategic and operational factors influencing the management of building maintenance operation processes in sports and leisure facilities. These factors are developed from the identification of four main aspects in building maintenance management: building maintenance policy and strategy, strategic management, facility management and performance management. The management of building maintenance operation processes is the key for providing better built environment to building customers and users. It is particularly important in managing hospitality facilities such as sports and leisure facilities. However, maintenance is not in a high priority list in most of the organisations. This barrier contributes to the gaps between top management at the strategic level and maintenance personnel at the operational level. Building maintenance is changing pace with the development of facility management, which has impacts on the planning to implementation of maintenance operation processes and building performance. The information related to the strategic and operational factors is essential before an in-depth study is undertaken about the improvement of the gaps between top management at the strategic level and maintenance personnel at the operational level for building operation efficiency. © 2009 Palgrave Macmillan.