Creating and implementing a medical consultation recording app: Improving health information recall and shared decision-making with My Care Conversations

Abstract

Research indicates that recording medical consultations benefits patients by helping them recall information pertinent to their care. Cancer Care Alberta set out to develop a mobile recording app to enable patients to safely and securely record appointments and take notes. Stakeholder engagement was conducted with patients, healthcare providers, and the Alberta Health Services Legal & Privacy team. App testing was completed with patient and family advisors. The app was piloted in a clinic to assess workflow impacts before moving to a public launch. The app launched in late November 2018 and continues to be used by patients in the cancer program and beyond. Earlier in 2024, the app underwent additional testing with advisors and user-friendly improvements were made based on feedback and previous user reviews. This article summarizes the development, implementation, and sustainment of the My Care Conversations app. Implementation challenges and effective strategies are highlighted.