Enhancing Organizational Performance in Bangladeshi Industries: The Role of Enterprise Resource Planning (ERP) Systems

Abstract

In today’s dynamic business environment, organizations strive to enhance their operational efficiency and customer satisfaction to maintain their competitive edge. Therefore, the proper implementation of supply chain management, effective inventory management, and efficient financial risk management are key factors in improving a company's efficiency and customer satisfaction. To achieve these goals, companies must effectively utilize Enterprise Resource Planning (ERP) systems, which enable seamless integration across supply chain, production, and administrative processes. The aim of this research is to investigate the effect of ERP systems on organizational performance in Bangladeshi industries. A comprehensive literature review sets the foundation by analyzing existing research on ERP systems and organizational performance metrics. A survey questionnaire was sent to different types of industries in Bangladesh, and data were collected. Descriptive analysis and hypothesis testing were conducted to analyze the survey data. The hypothesis was tested using the z-test, revealing significant findings regarding the impact of ERP systems on various organizational aspects, such as inventory management, production planning, operational efficiency, order management, financial risk management, and customer satisfaction. This research makes a significant contribution to the academic literature on technology adoption, especially as it relates to the use of ERP in Bangladeshi enterprises. It will support further research on the topic.