Human Resources Training in the Greek Public Administration: Case Study Region of Crete

Abstract

The main objective of this research is to showcase and highlight the necessity of continuous education and training of human resources in the public sector, which will contribute to better service towards the citizens and will create a sense of satisfaction among the employees themselves since they will be able to respond at the highest level possible to the requirements of the bodies they serve. For this reason, a quantitative survey was carried out (data collection in the form of a questionnaire), following the implementation of a sufficient number of educational programs in the Region of Crete. The main results obtained are the following: 1) Need for continuous training of human resources (in various subjects). 2) Satisfaction resulting from the extra knowledge they gain during the implementation of the targeted educational programs. 3) Possibility of detecting the real educational needs of the employees, since through a relevant question, the need of conducting thematic seminars was captured, with a view to acquiring targeted knowledge that will facilitate their work and of course to achieve their goal, which is none other than providing better services to the citizens. So, this paper summarizes responses of public sector employees to training programs in Crete. The employees mostly responded (70%) and mostly liked the training programs.