How and why finnish universities of applied sciences defined a new approach to build a next generation student and study management system

Abstract

This paper reports a project where Finnish Universities of Applied Sciences (UAS) defined a new approach to build a next generation Student and Study Management System (SSMS). The project identified, defined and described the key processes in a future SSMS. The definition based on business processes described by expert users. The project developed tools and rules to draw and read the process charts. © 2009 Springer-Verlag US.