A digital response system to mitigate overtourism. The case of Dubrovnik

Abstract

In order to design effective responses to the complex phenomenon of overtourism, the tourism carrying capacity (TCC) of a destination is an essential reference point. This paper provides in-depth analysis of this correlation through the case study of Dubrovnik. The study applies a TCC calculation model that is able to quantitatively include the main effects of overtourism. The paper illustrates how these results can be used to automate specific decongestion policies by conceptualising a digital response system for real-time intervention to mitigate the undesirable effects of overtourism.