Performance evaluation through the effectiveness of resources and reputation: A case study of hospitals in Indonesia

Abstract

This study aims to examine the impact of emergency clinic assets and its reputation on the operation of health clinics that provide health facilities for the community. The unit of analysis in this study is a medical clinic in West Kalimantan, Indonesia. The unit of perception is executives of a medical clinic. The perceptions were taken in one shoot time, particularly in 2021. The population covered 36 general hospitals from various classes, and the samples were taken from as many as 30 hospitals. The examination procedure for the exploration targets in this study used partial least squares. The experimental outcomes support the speculation that clinic assets and medical clinic reputation significantly affect clinic performance either all the while or somewhat. However, emergency clinic reputation has a more prominent commitment to emergency clinic performance, contrasted with emergency clinic assets. The findings of this review provide administrative ramifications to the medical clinic executives with an end goal to further develop emergency clinic performance with endeavors that depend on the improvement of the organization’s standing and upheld by the advancement of emergency clinic assets. Hospital reputation development needs to be prioritized and supported, especially hospital reliability aspect, as well as trustworthiness, credibility, and responsibility should be increased. Hospital resource development needs to be carried out by prioritizing organizational resources, which are upheld by improving human resources and tangible assets.