The knowledge management maturity: An analysis among teachers and administrative technicians perception at a higher education public institution

Abstract

The present study aims to assess the knowledge management maturity level in relation to the teachers and administrative technicians perception at a higher education public institution. To run the analysis, it was done a quantitative, descriptive, comparative, field research, through an online questionnaire. After the data collection, a descriptive and bivariate analysis was carried out in relation to the demographic data and the knowledge management maturity level. It was identified the institution's knowledge management maturity level and, when performing the bivariate analysis relating the knowledge management maturity level between the administrative technicians and the teachers, it was found a significant difference. Understanding the proposed relationships contributes to optimize the existing relationship between organizational entities and the knowledge management development.