Empathy Intent Drives Empathy Detection

Abstract

Empathy plays an important role in the human dialogue. Detecting the empathetic direction expressed by the user is necessary for empathetic dialogue systems because it is highly relevant to understanding the user's needs. Several studies have shown that empathy intent information improves the ability to response capacity of empathetic dialogue. However, the interaction between empathy detection and empathy intent recognition has not been explored. To this end, we invite 3 experts to manually annotate the healthy empathy detection datasets IEMPATHIZE and TwittEmp with 8 empathy intent labels, and perform joint training for the two tasks. Empirical study has shown that the introduction of empathy intent recognition task can improve the accuracy of empathy detection task, and we analyze possible reasons for this improvement. To make joint training of the two tasks more challenging, we propose a novel framework, Cascaded Label Signal Network, which uses the cascaded interactive attention module and the label signal enhancement module to capture feature exchange information between empathy and empathy intent representations. Experimental results show that our framework outperforms all baselines under both settings on the two datasets.