THE EFFECT OF E-GOVERNMENT AND BUREAUCRATIC REFORM ON EMPLOYEE PERFORMANCE AND ITS IMPACT ON THE PERFORMANCE OF THE SAMSAT ACEH OFFICE

Abstract

This research examines the e-government and bureaucratic reform effect on employee performance and their impact on the performance of the Aceh One-stop Administration Services Office (Samsat Aceh Office). The population was all Samsat Aceh Office employees, totaling 507 people. Sampling for this research uses the probability sampling technique with the Slovin formula. The sample was 224 people. Data was collected by distributing questionnaires to all respondents online. The research model was analyzed using the One Sample t-test, SEM, and Sobel test. The results explain that E-Government, bureaucratic reform, employee performance, and organizational performance at the Samsat Aceh Office are good; E-Government can significantly change employee performance. Bureaucratic reform can significantly change employee performance; E-Government can significantly change organizational performance; Bureaucratic reform can significantly change organizational performance; Employee performance can significantly change organizational performance; E-Government can significantly change organizational performance through employee performance; and bureaucratic reform is not able to significantly change organizational performance through employee performance. The findings also explain that employee performance in the influence model of E-Government on organizational performance is partial, meaning that E-Government can influence organizational performance both directly and through organizational performance. So these results explain that the findings of this premise explain the model of increasing organizational performance at the Samsat Aceh Office as a function of good E-Government, Bureaucratic Reforms that are implemented as well as possible, and high employee performance.