Exploring the Contents of Psychological Contract: The Employees’ Perspective of the Hospitality Industry in Upper Sindh

Abstract

The Hospitality Industry is a very popular commercial activity normally recognized as a fastest way of making money due to high growth rate. Employee behavior is very important as they are responsible to serve and meet the expectations of customers for visits. Therefore, balanced relationship between employer and employee is necessary. This paper is focused on employees' perspective contents of psychological contract. An open ended questionnaire was used for data collection from employees of two KFC branches located in upper Sindh. The qualitative approach was opted for data analysis purpose.The results indicate thatfor thepsychological contract, employees generally expect salary and benefits, opportunities for growth and support in work. For long-term employment relationship, perpetual employment contract is required along with healthcare facilities and bonus to maintain psychological contract in future.