A Set of Criteria for Logistics Center Development: A Fuzzy Analytic Hierarchy Process

Abstract

This research aimed to determine and prioritize a set of criteria for the development of logistics centers. Both qualitative and quantitative data collection methods were used to achieve the research aim. Content analysis and semistructured interview techniques were used as the qualitative research methods. Semistructured interviews were conducted with 14 experts, including seven logistics center managers and seven logistics company managers who have worked in a logistics center. The qualitative research revealed eight main criteria and their subcriteria, including location, infrastructure, activities and services, ownership and management, market conditions, regulations, benefits, and horizontal collaborations. The fuzzy analytic hierarchy process was conducted with 18 professionals/experts from different groups of logistics center stakeholders to prioritize the set of criteria. The results were interpreted based on the findings. Among the eight selected criteria, “location” (22%) was the most important criterion, followed by “market conditions” (20%).