Interacting With Multiple Partners Improves Communication Skills

Abstract

Successful communication is important for both society and people’s personal life. Here we show that people can improve their communication skills by interacting with multiple others, and that this improvement seems to come about by a greater tendency to take the addressee’s perspective when there are multiple partners. In Experiment 1, during a training phase, participants described figures to a new partner in each round or to the same partner in all rounds. Then all participants interacted with a new partner and their recordings from that round were presented to naïve listeners. Participants who had interacted with multiple partners during training were better understood. This occurred despite the fact that the partners had not provided the participants with any input other than feedback on comprehension during the interaction. In Experiment 2, participants were asked to provide descriptions to a different future participant in each round or to the same future participant in all rounds. Next they performed a surprise memory test designed to tap memory for global details, in line with the addressee’s perspective. Those who had provided descriptions for multiple future participants performed better. These results indicate that people can improve their communication skills by interacting with multiple people, and that this advantage might be due to a greater tendency to take the addressee’s perspective in such cases. Our findings thus show how the social environment can influence our communication skills by shaping our own behavior during interaction in a manner that promotes the development of our communication skills.