A periodical analysis of e-government maturity in Saudi Arabia

Abstract

Purpose: Governments of the developing countries must be ready to embrace the evolution of information technology. However, the growth in demand for online services and expectations for convenient access to government resources are placing governments under pressure to deliver outstanding e-services. Despite the successful attempts of the Saudi Government to deliver e-government services, the literature still needs to be advanced with evidence to demonstrate the current status of government websites. Additionally, the growth of e-government services should be periodically monitored and evaluated. Design/methodology/approach: This study aims to revisit e-government websites previously surveyed (2006-2012) in Saudi Arabia and examine growth based on the five-stage maturity model. This study supports the approach with a review of the United Nations data and links this assessment with the five-stage maturity model. Findings: The results revealed remarkable improvements in the maturity level of online services provided by the government websites of Saudi Arabia. Practical implications: The relationship between e-government use and investment decisions appears to be bidirectional, as greater levels of investment seem to offer more opportunities for service improvement. Originality/value: The outcomes are expected to assist executive authorities in understanding the current situation of e-government and plan appropriate strategic suggestions and development.