Impact of Organizational Citizenship Behaviour on Employee-Organization Relationships in the Hospitality Industry.

Abstract

The term Organizational Citizenship Behaviour is used to show positive workplace employee behaviour and their actions in every work inside and outside the organization which is not a formal role component in their job description. The term Organizational Citizenship Behaviour means that employees can do anything beyond the work that is expected. It’s a volunteer task.  To Engage themself in their job with high loyalty, to involve themself in other’s target, help co-workers, and being convenience staff to their customers, and take responsibility for the organization’s problem to solve it. Employee – Organization relationship management is a most significant topic in organizational behaviour. In this 21st century every organization and startup company has to focus on survival and sustainable nurturing in the fierce market competition, every level of the organization must take decisive action to make harmonious circumstances amid employees and continuous successful working conditions for employees. This study focuses on the impact of Organizational Citizenship Behaviour on Employee-Organization Relationships.