Four-Layered Structure of E-Government Systems

Abstract

The structure of the e-government systems plays a vital role for provision of quality of e-services offered. These systems are quite complex deploying the most advanced technologies and developed and rich countries minimised this complexity with centralised systems. However, the less developed and countries with limited financial support are creating distributed and decentralised systems trying to keep the pace with more developed in provision of e-government services. The common identifier for both types of the systems is four-layered structure, which provides quality of service provision. This paper discusses the four-layered structure of e-government systems on cases of Estonia, Serbia and Bosnia and Herzegovina. The four-layered structure was found as the quality solution for distributed and decentralised e-government systems.