Business planning as a function of library management with reference to crisis management planning

Abstract

Goal. The goal of this paper is to explain the basic concepts of business planning as a management function, then the planning of operational and regulatory functions in the library and the connection of mission and vision with organizational goals and work strategies. Furthermore, it aims to contribute to a better understanding of the strategic development plan of the library, its usual structure, then the elaboration of strategic goals on particular (or specific) goals and operational tasks and key performance indicators of its implementation. The final part of the text discusses the operational or annual planning of the library activities with a brief overview of crisis management planning, having in mind the current crisis circumstances caused by pandemics, earthquakes, floods, etc. Approach/methodology/design. The discussion begins with a theoretical introduction to the topic of planning with further elaboration of general concepts and content of strategic and operational planning. The second part of the paper presents the use of the desk method of observation and analysis of the existing strategic planning procedures in libraries and their strategic and operational (annual) plans. The proposed example of the content structure of the strategic library development plan connects the practices of domestic libraries with the theory of modern management. Results. The results of this paper contribute to a better understanding and more efficient process of designing and adopting strategic and operational plans of the library and their monitoring using key performance indicators. Limitations. The research is limited to libraries in the Republic of Croatia. Practical implications. The content of this article can help librarians and related professions in understanding planning as a management function in the preparation and implementation of strategic and operational library plans. Social implications. Social implications of this article are contained in a better understanding and a possible more successful application of theoretical knowledge of strategic and operational planning in library operations. The originality and value. Connecting theoretical considerations of strategic and operational planning of library operations with their practical application in management and leadership.