survey of designing tools for chatbot application

Abstract

The invention of chatbot brought us to the new era of technology. As Artificial Intelligence continues to gain traction in modern customer service, chatbots are becoming an integrated part of user experience. A chatbot has the capability to study and influence user behavior by asking and answering user’s questions. Chatbots help with human- computer interaction and address customers’ queries instantly, without the need for a support agent. Now a days there are many tools available for designing and deploying the chatbot such as Google dialogflow, Amazon Lex, Microsoft bot, Facebook Wit.AI, RASA, IBM Watson, Botpress, Botkit, Botsify, Pandorabots, MobileMonkey, SAP Conversational AI, CoRover, Chatfuel and many more. This paper represents the different types of tools used for developing chatbot.