Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market

Abstract

Increased complexity and the risk of fragmentized business processes and data in many-to-many relationships is hindering development of interoperability. This study aims at clarify what are the success factors for overcoming issues of business process and data fragmentation in the development of enterprise interoperability in multi relation collaborations. A case study allowed for in-depth understanding of experiences and conditions. Seven deep interviews with actors in the Danish electricity market provided empirical data. A literature study formed the base for the analytical framework. Success factors fell into the categories of general project and change management, business process and information and data.