Categorization of brazilian internet users and its impacts on the use of electronic government services

Abstract

This paper explores the micro-data from the ICT Households Survey in order to categorize the Brazilian Internet users according to the diversity of activities undertaken by these users on-line and assess the propensity of these Internet user groups to use e-gov services. The Amartya Sen's Capability Approach was adopted as theoretical framework for its consideration of people's freedom to decide on their use of the available resources and their competencies for these decisions, leading to the use of e-government services. This paper uses a positivistic approach a descriptive and exploratory analysis of secondary data (micro-data) from the 2007, 2009 and 2011 editions of the ICT Household survey. © 2014 IFIP International Federation for Information Processing.