A Survey of Factors that Influence the Level of Job Satisfaction and Turnover Intention of Professional Accountants in Ghana

Abstract

This study examined the key factors that influenced the level of job satisfaction and turnover intention of professional accountants in Ghana. Using a survey research design, questionnaires were used to obtain data from professional accountants working in various organizations in Ghana. The relevant data were subjected to statistical analysis using Exploratory Factor Analysis and Binomial Test with the aid of the Statistical Package for Social Sciences (SPSS) Version 20. The results of this study revealed that majority (59%) of professional accountants in Ghana are satisfied with their current jobs. The study also showed that compensation, working conditions, job autonomy, work relationships, opportunities to use skills and abilities and communication were the key factors that influenced the job satisfaction and turnover intention of professional accountants in Ghana. These findings are significant to human resource managers desiring to recruit and retain qualified accountants. We recommend that managements and employee accountants should work together to design a job satisfaction and job retention schemes that would be the most mutually beneficial.