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Future Direction and Visual Analysis of Kano Model: A Literature Review

  • Meng Q
  • Dong J
Journal of Service Science and Management (2018) 11(04) 399-413
DOI: 10.4236/jssm.2018.114028
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Abstract

… The current literature mainly involves the integration of QFD, SERVQUAL model, IPA analysis, and fuzzy theory, which … This article systematically analyzes the current situation of Kano …

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Meng, Q., & Dong, J. (2018). Future Direction and Visual Analysis of Kano Model: A Literature Review. Journal of Service Science and Management, 11(04), 399–413. https://doi.org/10.4236/jssm.2018.114028

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