Hotel Maintenance Management Practices

Abstract

This study investigates hotel maintenance management practices and the barriers in implementing these practices from maintenance managers’ viewpoint in the Egyptian 5-star hotels. The study used the comprehensive sample. A total of 160 questionnaires were distributed to the maintenance mangers in the Egyptian 5-star hotels. The results indicated that the practices of ‘maintenance management plan’ and ‘maintenance management team’ play the most significant role in influencing their maintenance efficiency. The results also indicate that ‘Insufficient fund for maintenance job’ and ‘Lack of skilled personnel in maintenance departments’ are the major barriers responsible for the poor implementation of maintenance management. This study provides guidance and references for better building maintenance management system for Egyptian hotels. It would enable the hotel operators to achieve better maintenance efficiency through various strategies and practices.