A stakeholder approach to performance management in Botswana National Sport Organisations

Abstract

Rationale: Performance management is important to National Sport Organisations because it aims to ensure their transparency and accountability and offers an opportunity for improved service delivery to stakeholders. However, the role played by stakeholders in how performance management systems are used by National Sport Organisations remains unclear. This study investigates how different stakeholders influence the implementation of performance management among National Sport Organisations. Approach: Thirty-one semi-structured interviews and five focus groups targeting 14 Botswana Sport Organisations and 10 stakeholder categories were undertaken. Findings: Results reveal different stakeholders used influence strategies directly and indirectly to affect multiple performance management stages. Practical implications: This study informs sport managers on how stakeholders use influence strategies on performance management processes, thereby helping them to better manage and improve stakeholder relationships. Research contribution: The study contributes to understanding the development of performance management processes and how stakeholders influence internal processes within sport organisations.