Study of Open-source Software Adoption Strategy in E-government: Madinah Development Authority

Abstract

Open Source Software (OSS) has gained significant traction in the government sector due to its potential to reduce costs, enhance security, and offer diverse benefits. This study focuses on the adoption of OSS within the Madinah Development Authority (MDA), a Saudi Arabian governmental agency. It aims to explore the OSS adoption process, identify challenges, and propose solutions to maximize its benefits. Employing a hybrid approach, data were collected through preliminary interviews with managers and a structured questionnaire survey among MDA employees. A SWOT analysis was conducted to evaluate the organization's IT environment and staff capabilities. The study’s key contribution is the development of a phased strategy tailored for MDA to successfully adopt OSS, addressing identified challenges and optimizing the benefits of open-source solutions for government operations.