Consumer Perspectives on PICU Safety and Quality

Abstract

This study aimed to examine consumer perceptions and priorities for safety and quality in paediatric intensive care units (PICUs) to inform safety measurement and quality improvement efforts. We conducted a cross-sectional, co-designed survey distributed to PICU parents/caregivers across Australia and New Zealand. Quantitative and qualitative data were collected and analysed using descriptive statistics and inductive content analysis. One hundred and seventeen parents/caregivers identified three key safety themes: foundations for safer care delivery, understanding as a foundation for safety, and shared voices, safer choices. The most frequently selected quantitative measurement priorities by respondents were nurse staffing and communication.