Usability evaluation of university website: A case study

Abstract

Web-based public services become an important part in supporting the success of a university, but there are still many difficulties to use it. This study was conducted to evaluate whether Muhammadiyah Magelang University website has had the acceptability criteria of usability testing. The study was conducted using a questionnaire as a research instrument that consisted of 17 questions and filled by 95 respondents. Those questions grouped into five variables usability, there are learnability, efficiency, memorability, error, and satisfaction. Based on analysis, the result said that the mean score of overall usability testing to measure website usage Muhammadiyah Magelang University website was 2.77, for each variable the Learnability aspects have the overall score of 2.83, the efficiency was 2.73, memorability was 2.82, an error was 2.65 and 2.79 for satisfaction by respondents. From these results indicate that the website of Muhammadiyah Magelang University already Quite Easy to use. However, there are still many things that need to be fixed, especially in case of errors, focused on the availability of the feature and efficiency aspect in the speed of accessing the feature for getting information.