Using ICT as a Value Adding Tool in South African SMEs

Abstract

This article investigates how Information and Communication Technology (ICT) has been used to add value to Small and Medium Enterprises (SMEs) in South Africa, particularly in the retail, production and service provision sectors. This empirical study had three objectives. The first objective was to find out which ICTs South African SMEs are currently using. The second goal was to investigate what SME owners perceived and what value ICTs added to their operations. Finally, the various barriers which SMEs face when adopting ICTs were looked at. It was found that ICT does indeed add value to SMEs, the use of ICT differs between different sectors, and South African SMEs encounter a number of critical barriers in the process of adopting ICT.