Measuring the effect of conflict on software engineering teams

Abstract

This article describes a project that aimed to uncover the effects of different forms of conflict on team performance during the important feasibility, requirements analysis, and design phases of software engineering (SE) projects. The research subjects were master of science students who were working to produce software commissioned by real-world clients. A template was developed that allowed researchers to record details of any conflicts that occurred. It was found that some forms of conflict were more damaging than others and that the frequency and intensity of specific conflicts are important factors to consider. The experience of the researchers when using the final template suggests that it is a valuable weapon to have in one's arsenal if one is interested in observing and recording the details of conflict in either SE teams or teams in different contexts. Copyright 2008 Psychonomic Society, Inc.