Sorry Works! Disclosure, Apology, and Relationships Prevent Medical Malpractice Claims

Abstract

Machine derived contents note: Foreword by James W. Saxton, Esq. xi -- Preface by Doug Wojcieszak xv -- Chapter 1 Sorry Works! When It All Started 1 -- Chapter 2 What"I'm sorry!" Is ... and Is Not 11 -- Chapter 3 Why It Works 17 -- Chapter 4 -- Event Management Process: The Platform for a Disclosure Program 26 -- Chapter 5 -- How to Implement a Sorry Works! Program in Five Steps 36 -- Chapter 6 How to Apologize to Patients and Families 48 -- Chapter 7 Do You Need a Law to Apologize? 66 -- Chapter 8 This is a Job for Patients Too! 75 -- Chapter 9 The Realized Benefits of Disclosure Success Stories 79 -- Questions & Challenges in Context 89 -- Closing Thoughts 102 -- CME POST-READING QUIZ 104 -- CME POST-READING QUIZ ANSWER KEY 108 -- Appendix A -- State Apology-Immunity Laws 111 -- Appendix B -- Model State Law -- Draft 114 -- Endnotes 115.