Feeling Supported as a Remote Worker: The Role of Support from Leaders and Colleagues and Job Satisfaction in Promoting Employees’ Work–Life Balance

Abstract

Due to the increasing use of remote work, understanding the dynamics of employee support and its implications for job satisfaction and work–life balance is crucial. Utilizing the Conservation of Resources (COR) theory as a theoretical framework, this research investigated how feeling supported by leaders and colleagues at work fosters work–life balance and job satisfaction among remote employees. The study involved 635 remote workers (females = 61%, mean age, 46.7, SD = 11) from various service-based industries and public administration in Italy. Results from the structural equation model showed a total mediating effect of job satisfaction in the link between colleague support and work–life balance (χ2(22) = 68.923, p = 0.00, CFI = 0.973, TLI = 0.955, RMSEA = 0.059 (90% CI = 0.044–0.075, p = 0.158), SRMR = 0.030), emphasizing the role of interpersonal relationships within the workplace in enhancing remote workers’ job satisfaction and, consequently, their work–life balance. Contrary to expectations, the study found no significant direct or indirect link between leader support and work–life balance. This research highlights the significance of fostering strong social connections and ensuring employee satisfaction to promote well-being and work–life balance in remote work arrangements.