Organizational Citizenship Behavior and Performance: The Role of Employee Engagement

Abstract

Nowadays, technology and information are developing rapidly. It compels an organization or a company strive to excel in its field. In the‎Industrial Revolution 4.0 era, companies must maintain their assets and technology to face the competition. One asset that should be paid‎attention to is human resources. Human resource has two important variables, namely Organizational Citizenship Behavior (OCB) and‎Employee Engagement (EE). This study aims to analyze the relationship between OCB and EE on Employee Performance (EP) in the‎manufacturing industry in Tangerang. This study is conducted using a quantitative method with 200 respondents. The data is collected by‎distributing questionnaires to respondents, which is then analyzed using Structural Equation Modeling (SEM) with AMOS 23 software.‎The result of this study indicates that OCB has a significant effect on EE and EP. This study also finds that employee engagement has a‎significant effect on employee performance and can mediate the relationship between OCB and EP. From these results, the implication that‎can be taken is that the manufacturing industry in Tangerang must pay attention to their employees for them to develop OCB and EE, and‎eventually increase their performance towards the organization.