Implementing Classification Techniques in Predicting Incidents in a Higher Education Institution in the Philippines

Abstract

The holistic success of the student in the university heavily relies on the curricula and student development programs. In this milieu, the increasing demand for designing, implementing, monitoring and controlling of major and minor violations of the students' demands formative, reformative, rehabilitative, and restorative remediation programs. This paper presents the implementation of classification technique in predicting incidents, develop a predictive model, and implement the model in a recommender system. The researchers utilized a Descriptive Developmental research design. During the development, business rules, use cases and processes of an HEI were used in developing the recommender system and evaluated using ISO 9126 for Software Quality. The developed predictive model was tested using Classification and Regression (C&R) Tree, C5.0, Quest Tree, Logistic Regression, random tree and Classification technique. On the basis of the findings, the Classification Technique was adopted since it had a higher accuracy rate. The recommender system helped improve employees in incident resolutions, productivity and efficiency, and have provided a significant reduction of students’ major and minor offences based on the classifiers using the CHAID Algorithm. The researchers recommend that further studies and empirical investigation be conducted on the analytical reports, and other data mining techniques may be applied to further improve the system, processes, and student services.