Public Services Amid Infrastructure Inequities: A Case Study of Indonesia's Outer Islands

Abstract

Infrastructure disparities present significant challenges to public service delivery in remote regions, especially on Indonesia's outermost islands. This study explores the impact of infrastructure inadequacies on public service accessibility in Meranti Islands District, focusing on key issues such as limited transportation, inadequate digital connectivity, and constrained local budgets. A qualitative approach was employed, combining policy analysis and case study methods to assess the correlation between infrastructure development and service accessibility. The findings reveal that infrastructure deficiencies severely hinder the efficiency and reach of essential services, particularly in education, healthcare, and public administration. Poor transportation networks impede the timely delivery of healthcare and educational services to remote areas, while inadequate digital infrastructure restricts the implementation of technology-driven administrative programs. The study recommends strategic policy interventions, including localized infrastructure improvements, optimized resource utilization, and digital transformation tailored to the region’s unique needs. It emphasizes the need for an integrated approach that aligns infrastructure development with the enhancement of public services to promote social equity and regional development. By bridging the infrastructure-service gap, policymakers can improve service quality, reduce socioeconomic disparities, and foster sustainable growth in Indonesia's outer islands. This research contributes to the broader discourse on equitable public service delivery in marginalized regions.