The operational process dashboard for manufacturing

Abstract

Agility is a critical success factor for manufacturers in today's volatile global environment and requires employees monitoring their performance and reacting quickly to turbulences. Thus, comprehensive information provisioning on all hierarchy levels is necessary. Yet, existing IT systems, e. g., Manufacturing Execution Systems, scarcely address information needs of workers on the shop floor level. This causes uncoordinated waiting times, inflexibility and costly communication. To address these issues, we present the Operational Process Dashboard for Manufacturing (OPDM), a mobile dashboard for shop floor workers. We identify process-oriented information needs, develop technical dashboard services and define IT requirements for an implementation. © 2013 The Authors.