The development of a best practice model for change management

Abstract

This article looks at the development of a practical model for change management, based on a collation of best practices from several organisations. The model focuses on five key success factors thought to be the drivers for successful change: commitment, social and cultural issues, communication, tools and methodology and interactions. The potential use of this model is explored, with the conclusion that it can provide any organisation with a structured and measurable method for improving the way in which it manages change. It can be applied at several levels within an organisation and, therefore, has the potential to help everyone involved in change. © 1997 Elsevier Science Ltd.