New development: Covid 19 and changes in public administration—what do we know to date?

Abstract

IMPACT: Experiences with changes caused by the Covid 19 pandemic clearly show that making changes in public administration is about the dynamic interaction of various organizational elements. To cope with the pandemic, public administrations had to deal rapidly with technological adoption and solution implementation. Due to Covid 19, digitalization accelerated, but the literature review suggests that, to be transforming, changes in technologies must be accompanied by changes in other organizational elements (like people or processes), because the pandemic challenged leadership styles and working models, as well as internal and external collaboration.