Development of a strategy deployment framework combining corporate sustainability and operational excellence

Abstract

Operations management requires models, methods and tools that integrate both sustainability and operational excellence to support organizations in implementing long-term sustainability. The purpose of this research is to provide a strategy deployment framework integrating both corporate sustainability and operational excellence. The research approach includes an explorative literature review, providing a background on operational excellence, sustainability, and hoshin kanri, a special form of strategy deployment. Comprehensive frameworks for both strategy deployment (hoshin kanri) and sustainability (Framework for Strategic Sustainable Development) were used as a foundation and adapted towards a strategy deployment framework linking sustainability with operational excellence. This was done by integrating both frameworks and by including operational excellence enablers. The resulting framework illustrates how strategic sustainability goals can be aligned and deployed within businesses. This research contributes towards supporting corporations in their efforts in becoming sustainable businesses and serves as a theoretical base for future research.